? Payments

• The extension of the subscription

  If you have plugged in your payment card and selected a subscription for 1 month then your account will automatically renew for the next billing period. If you chose a 12-month...

• VAT invoice for the purchase of the account

  If you are purchasing an account for a company, it is worth ordering an invoice for the settlement with the accounting department. In order for the system to issue an invoice fo...

• First payment - the end of trial period

  If you intend to pay for your account during the trial period, you are probably wondering what will happen to the unused trial period.Let's assume that after the first day of us...

• I paid for the account. How long will I wait for the activation?

  In the case of a payment via card, the waiting time for the activation depends on the payment confirmation between the bank from which the payment was made and the Stripe websit...

• How to cancel subscriptions?

  If you want to cancel your subscription, go to Account and select Settings. Click the Manage plan. Go to your plan, in this case the Business plan, and click Manage subscript...

• Can I get an invoice for my account purchase?

  Of course. All you need to do is select this option on the account payment screen. If you pay with the secure payments system, the invoice will be sent to your e-mail automatica...

• What will happen to my account when the subscription expires?

  Your account will be frozen until the payment for the service is made. The surveys you have created will automatically cease to be active, and the survey results will be deleted...

• How do I download the invoice?

  Have you made a payment and selected the option that you want to receive an invoice? After receiving the payment, the invoice is sent to the e-mail address registered in Startqu...

• I represent a company, how can I sign an agreement?

  Please contact our sales department. We will guide you through the subscription process on our platform.

• Can I pay for several months in advance?

  In the user panel, you can choose to automatically extend your account by 1 month or 12 months by plugging in your payment card.If you would like to extend your account for a pr...