? Account

• Authorized login from one browser - single browser

  We care about the security of your data, so we're introduced changes to how you log in to Startquestion. It will no longer be possible to log each other out or to use one accou...

• The limit of active surveys on Free and Mini Plans

  If you're using the Free plan, you can have 1 active survey on your account at one time, or 2 active surveys if you're using the Mini plan. What does this mean?An active survey ...

• How to delete an account from the Startquestion.com website

  Before deleting the account, we will be grateful for feedback and if we have done something wrong, please send this information to contact@startquestion.com. If you want to dele...

• Can I get back a deleted account?

  You have deleted your account on Startquestion, but it turned out that this decision was taken hastily? Unfortunately, the account which has been deleted and the data from that ...

• What is the free trial period?

  You can register an account by providing only your email address. After 14 days of free trial, decide whether you want to start a subscription. The test period does not oblige y...

• Can I move a survey project from one account to another?

  Have you created a new account in Startquestion, and the old account has a template which you currently need? You are not able to transfer the survey design between independent ...

• My account is valid until April 4. Does it mean that by 11:59:59 on 4.04 or until 11:59:59 on 03.04?

  The account is valid until the end of the day specified as the expiration date, i.e. for example for 04.04 it will be 11:59:59.

• Can I download the results after my account has expired?

  The download of the results is only available when the account is paid for and active (the validity period of the account has not yet expired). If you have a test account, remem...

• What happens when I remove a sub-account from the package?

  When deleting sub-accounts from your package, remember that all of the data collected on this account will be deleted - in particular:· surveys and widgets,· the results of surv...

• Restricting access to account from specific IP addresses

  Startquestion offers the possibility of additional security of the account and the data stored on it by limiting the possibility of logging in ONLY from specific IP addresses. H...

• Can I buy additional features? What then happens to my current account?

  Yes. Additional possibilities can be unlocked at any time. All you need to do is choose the appropriate option when paying for the account or contact the Startquestion Sales Dep...

• Changing the password to your account

  We recommend that you periodically change the access password to protect your account against unauthorized changes by third parties. You can make changes at any time, as long as...

• Changing the email address of the account

  It makes it possible to update the email address used to log into the website. Changing the email address is useful if the person managing the account in the company changes or ...

• 14-day free trial period

  By choosing a free trial period you have the opportunity to check all the functionalities available in the Startquestion.com system. You can create a questionnaire, collect answ...