? Sending invitations

• Gmail mail server configuration

  In our service you can configure your account with the Gmail mail server. How do I set up my mail server?Log in to your account via Google. Use the link that will take you to a...

• Microsoft Exchange mail server configuration

  Microsoft Exchange has stopped supporting authentication with SMTP, based on so-called basic authentication, due to security concerns. Currently, authentication is done via OAut...

• Send invitations from your own e-mail address

  If you use tokens to identify respondents in your survey, you probably already know that e-mail invitations are best sent using the tools available on the Startquestion.com plat...

• Monitoring the progress of completing the survey

  This option gives you the opportunity to track the progress of completing the survey by specific people, invited by e-mail or in person (with use of printed tokens). With this f...

• Sending of the invitations to the survey

  This function allows you to send an invitation to participate in the survey to your own database of respondents (for example, the employees working in our company or contractor...

• How to include the answers to the first question in the invitation?

  If your first question in the survey is a single-choice question or a NPS question, the content of the question will be automatically substituted for the invitation. For a sampl...

• Gradual dispatch of the invitations

  This is the function of sending invitations to complete the survey, which allows you to gradually send the e-mails to your client base. The sending is spread over 100 days - we ...

• A reminder about the survey for people who have not completed it yet.

  To use this feature, the survey has to have the access by personal link for each respondent enabled with the respondent identification enabled. This option allows the respondent...

• How to change company data in mailing?

  Each mailing to respondents should contain the data of the sender who carries out the survey. In Startquestion, these data are automatically inserted in the footer of the invita...

• Change the message template

  If we have already added an invitation template to our account and we want to change it and create a new one based on it, go through the following points:1. Select any survey on...

• Limiting the sending of invitations to one e-mail address

  Startquestion can control the number of messages sent to a unique e-mail address. If you want to be sure that you will not send more than one message to one e-mail address in X...

• The addressee has blocked the possibility of receiving invitations from the Startquestion system.

  On the list of e-mail addresses for sending invitations, the following status appears next to the e-mail address: "The recipient has blocked the possibility of receiving invitat...

• How to stop sending the mailings

  Sometimes we make a mistake in creating the invitation or choose the wrong list of people who are to receive the invitation to complete the survey. It is then worth using the fu...

• Three ways to send the invitations

  Below we present you three methods of sending the invitations from the Startquestion.com system.All three are used successfully. We recommend the third option. Sending via the...

• How to re-send to the addresses to whom the e-mail could not be sent?

  You are doing the sending from your own mail server but something went wrong? If you have received from us or your e-mail server information about errors which prevented the sen...

• How to link the text in the invitation to complete the survey?

  Are you creating the text of an invitation to complete the survey, but you do not want the link to be visible in your invitation? You can easily link any word in the invitatio...

• Label management

  Labels allow us to store additional data about respondents, which we know before starting the survey (e.g. name and surname, e-mail, telephone number, department, seniority, pos...