The download of the results is only available when the account is paid for and active (the validity period of the account has not yet expired).
If you have a test account, remember that during the test period you can only download up to the first 20 survey fillings - the full package of fillings is available only after paying at least 1 month for the access to the platform.
If you have any questions, please contact us at contact@startquestion.com.