Generating the results of your survey in an extreme case may take up to 30 minutes. This is because the results are generated in a specific order. If someone has ordered the results generation before you, you have to wait until the results are generated. It may also be that the email with the results was treated as a SPAM. However, if you would like to be sure that the file has already been sent to you, write to us and we will check it immediately 🙂