This option allows you to omit the answer we chose, which we have deemed neutral in relation to a specific question (for example, "I do not know", "not applicable"), when summing up the results. This way, we avoid detecting incorrect accuracy or submitting unauthorised conclusions about a given person.

How to mark "don't know", "not applicable" as a neutral answer?

Proceed as for creating each new question:

1. Click Create and then Add an introduction or a question.

2. From the list of Available Questions, select the type you are interested in (See which question to choose).

3. Enter the question text and all the answers.

4. In the Additional options field, select the Neutral answer option.

5. Using the drop-down list, select which answer should not be counted in towards the summary of the results.

6. To confirm the changes, click Save, to quit this activity, click Cancel.

7. The result of selecting the "neutral answer" option is the fact that it is omitted when creating the percentage summaries of collective results.

What is worth remembering?

  • Marking the answer as neutral is possible only in the case of single-choice closed questions, multiple-choice, questions, single and multiple matrix questions and drop-down lists.

  • Only one answer can be neutral in a given question.

  • When creating a test, the made changes will result in the inability to assign points/weights to the answer previously marked as neutral.

Creating a survey - the basics

In this ebook, we explain step by step how to create a study in the form of a survey and the benefits of collecting opinions through them.

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